Privacy Policy

Ashthetics

Last updated: 19 August 26

Ashthetics ABN: 67304019639 (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information when you visit www.ashthetics.com.auor contact us.

1. What information we collect

When you use our website or make an enquiry, we may collect:

  • Contact details you provide through our enquiry form — such as your name, email address and phone number;

  • Information you choose to include in the message or enquiry you send us;

  • Email address and preferences if you subscribe to our marketing communications;

  • Technical information automatically collected when you browse, such as your IP address, browser type and pages visited (where analytics or cookies are used).

We do not collect health or medical information through this website. Any clinical or health information is collected separately and directly during your consultation, and is handled in accordance with our clinical privacy obligations.

2. How we use your information

We use the personal information we collect to:

  • Respond to your enquiries and provide the information or services you request;

  • Contact you about appointments, consultations or your enquiry;

  • Send you marketing communications where you have subscribed or consented (you can opt out at any time);

  • Improve our website and understand how visitors use it;

  • Meet our legal, regulatory and professional obligations.

3. Marketing communications

If you subscribe to our mailing list, we will only send you marketing material where you have consented. Every marketing email includes an unsubscribe link, and you can opt out at any time by using that link or contacting us directly. We handle marketing in accordance with the Spam Act 2003 (Cth).

4. Disclosure of your information

We do not sell your personal information. We may disclose your information to:

  • Third-party service providers who help us operate our website, email or booking systems (for example, hosting, email marketing platforms), who are bound to protect your information;

  • Professional advisers, regulators or authorities where required or authorised by law.

Some of these providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

5. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors interact with the site. You can disable cookies through your browser settings, although some features of the site may not function properly as a result.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at ashthetics.1@icloud.com. We will respond within a reasonable period.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at ashthetics.1@icloud.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the “last updated” date shown above.

10. Contact us

Business:

Email: ashthetics.1@icloud.com

Phone: 0466 490 799

Address: 48 Bloomfield Street Cleveland QLD 4163

Terms of Use

Ashthetics

Last updated: 19 August 2026

These Terms of Use govern your access to and use of the Ashthetics website www.ashthetics.com.au operated by Ashthetics ABN: 67304019639. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use the site.

1. Website content is general information only

The content on this website is provided for general informational purposes only. It does not constitute medical, health or professional advice, and must not be relied upon as a substitute for a consultation with a qualified health practitioner. No practitioner–patient relationship is created by your use of this website.

Any information about treatments or procedures is general in nature. Individual results vary, all procedures carry risks, and suitability can only be determined during a personal consultation and assessment.

2. No bookings or payments through this site

This website does not process bookings or payments. Enquiries submitted through the site are requests for contact only and do not constitute a confirmed appointment. An appointment is only confirmed once arranged directly with us.

3. Intellectual property

All content on this website — including text, graphics, logos, images, branding and design — is owned by or licensed to Ashthetics ABN: 67304019639 and is protected by copyright and other intellectual property laws. You may not copy, reproduce, republish or distribute any content without our prior written permission.

4. Acceptable use

You agree not to use this website:

  • In any way that breaches any applicable law or regulation;

  • To transmit any harmful, defamatory or unlawful material;

  • To attempt to gain unauthorised access to the website or its systems;

  • In any way that could damage, disable or impair the website.

5. Third-party links

This website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of those websites, and links do not imply endorsement.

6. Limitation of liability

To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, this website or its content. Nothing in these terms excludes any rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded.

7. Privacy

Your use of this website is also governed by our Privacy Policy, which forms part of these Terms of Use.

8. Changes to these terms

We may update these Terms of Use at any time. Changes take effect when published on this website. Your continued use of the site after changes are posted constitutes acceptance of the updated terms.

9. Governing law

These Terms of Use are governed by the laws of Queensland, Australia, and you submit to the exclusive jurisdiction of the courts of that State.

10. Contact

Email: ashthetics.1@icloud.com

Phone: 0466 490 799

Booking & Cancellation Policy

Ashthetics

Last updated: 19 August 2026

We understand that plans change. This policy explains how appointments are made, how to reschedule or cancel, and what to expect. It is designed to be fair to you and to allow us to offer appointment times to others who need them.

Note: Our website does not take online bookings or payments. Appointments are arranged directly with us by phone, email or through your consultation. This policy applies once an appointment has been arranged.

1. Making an appointment

  • Enquiries can be made through our website enquiry form, by email at ashthetics.1@icloud.com, or by phone at 0466 490 799.

  • An enquiry is a request for contact only. Your appointment is confirmed once we have arranged a date and time with you directly.

  • A consultation and assessment is required before any procedure to determine your suitability.

2. Deposits

At Ashthetics all appointments require a deposit of $50 to secure your booking. Your booking is not confirmed until the $50 deposit has been received. The deposit amount of $50 will be deducted from the total cost of treatment when you attend your scheduled appointment. All deposits are non refundable under any circumstances. However if a minimum of 48 hours notice is provided to reschedule then we can transfer the amount to the future appointment. If you cancel within the 48 hours of your appointment or fail to attend, the deposit will be forfeited and a new deposit will be required to re-book.

3. Cancellations and rescheduling

  • We ask that you provide at least hours’ notice if you need to cancel or reschedule your appointment.

  • To cancel or reschedule, please contact us by phone or email as early as possible.

  • If you cancel within the 48 hours of your appointment or fail to attend, the deposit will be forfeited and a new deposit will be required to rebook.

4. Late arrivals

If you arrive late, we will do our best to accommodate you, but your appointment may need to be shortened or rescheduled to avoid affecting other clients. In some cases a late arrival may be treated as a missed appointment.

5. Missed appointments (no-shows)

Appointments missed without notice will mean loss of deposit and will require a new deposit before any future bookings.

6. Our cancellations

If we need to cancel or reschedule your appointment, we will contact you as soon as possible to arrange an alternative time. Any deposit paid will be transferred to your rescheduled appointment.

7. Consultations, suitability and cooling-off

All procedures require a prior consultation and assessment. We may decline to proceed with a treatment where it is not clinically appropriate or in your best interests. You are under no obligation to proceed with any treatment following a consultation, and we support you taking time to make an informed decision.

8. Questions

If you have any questions about this policy, please contact us at ashthetics.1@icloud.com.